Refund policy

 Return Policy

If you would like to process a return with us at Kora Kollective, please contact us through the contact page , in this email we request you to include information as to why you wish to process your return, the order number and photos of the item. It is important to note the customer has 7 days (from the delivery date) to place a return with us , or the request will be invalid. From there we will inspect the item once we have received it , if the item is returned and it is not in the original condition then we cannot accept the refund. If we proceed with the refund please note that the shipping cost will not be refunded and the customer wishing to place the return is responsible for covering the return shipping costs. It is also important to note that if our items are on sale we cannot accept the return of clearance items as return items are marked down and aren't refundable. In addition the items wont be eligible for return if the tracking number is not supplied upon request of the return. And finally we will always try our best to make sure the customer shopping experience is easy and accessible. We will always make sure to keep our customers delighted and always satisfied as we want you to be happy with your product and come back to shop at Kora Kollective! 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.